Refund policy

Last updated: 26/06/29

At EverByMe, customer satisfaction is important to us. Please read our Refund & Return Policy carefully before making your purchase.

Returns

We accept return requests within 14 days of the delivery date.

To qualify for a return, the item must:

  • Be unused and unopened.
  • Be returned in its original packaging.
  • Be in the same condition in which it was received.

Products that have been opened, used, or damaged after delivery are not eligible for return.

Damaged or Defective Products

If your order arrives damaged or has a manufacturing defect, please contact us within 48 hours of receiving your package.

Please include:

  • Your order number
  • Photos of the damaged item
  • Photos of the shipping packaging

After reviewing your claim, we will provide the most appropriate solution, including:

  • A replacement
  • A full refund
  • A partial refund, when appropriate

If the issue is confirmed to be caused by a manufacturing defect or our error, EverByMe will cover all return shipping costs.

Return Shipping Costs

Unless the return is due to a manufacturing defect or an error on our part:

  • Customers are responsible for all return shipping costs.
  • Original shipping charges are non-refundable.

For your protection, we recommend using a tracked shipping service, as we cannot guarantee receipt of returned items without tracking.

Delivery Delays

We work hard to process and ship every order as quickly as possible.

However, delivery delays caused by customs inspections, postal services, weather conditions, carrier delays, public holidays, or any other circumstances beyond our control are not valid reasons for requesting a refund or return.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days, depending on your bank or payment provider.

Non-Returnable Items

We cannot accept returns for products that:

  • Have been opened
  • Have been used
  • Are not returned in their original packaging
  • Show signs of misuse or accidental damage

Contact Us

If you have any questions about this policy, please contact us.

EverByMe

📧 Email: tymora33@hotmail.com

We aim to respond within 24–48 business hours.